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Frequently Asked Questions

Frequently Asked Questions

General

Maintenance requests are typically responded to within 24 business hours. Our team works to complete most work orders within 24 hours whenever possible. However, some repairs may take up to 72 hours or longer depending on the nature of the issue, parts availability, or whether outside vendor support is needed.

No. The the application fee is non-refundable and is required for each rental application. Each adult applicant age 18 or older must submit an application and pay the applicable application fee using certified funds.

Yes, applicants are required to have 24 months of positive, verifiable rental history. Rental history may be reviewed for timely payments, proper notice to vacate, noise or disturbance complaints, illegal activity, unpaid NSF checks, property damage, and whether the previous home was left clean and in good condition at move-out.

The credit builder program is an optional service that may help residents build credit by reporting eligible on-time rent payments to participating credit bureaus. For residents, this can be a helpful way to turn monthly rent payments into a potential credit-building opportunity. Program availability, enrollment requirements, monthly fees, and reporting details may vary. Please contact the leasing office for current information about any available credit builder program and how it works.

Residents can request repairs by submitting a work order through the online resident portal on our property website. You may also stop by the leasing office during regular business hours, and our team will be happy to help you submit a maintenance request.

No, residents do not need to be present for a maintenance technician to complete a repair. When submitting your work order, you may provide permission to enter, which allows our maintenance team to access your apartment and complete the requested service while you are away.

If you are locked out of your apartment, please contact a locksmith (or reset your smart home app if applicable). We do not service lockouts after hours.

Yes, residents are welcome to decorate their apartment home. However, permanent changes or alterations may not be made without written approval from management. Any damages beyond normal wear and tear may be deducted from your security deposit at move-out.

After-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples include: No electricity throughout the apartment No water throughout the apartment No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior temperature is 65°F or below No air conditioning during extreme heat, when applicable, the exterior temperature is above 85°F and the apartment will not cool belo

The application process at begins by selecting your preferred apartment home and submitting an online application. Assuming your application is reviewed and approved, you will pay the required deposit, admin fee (if applicable), sign your lease agreement, pay all applicable move-in fees and charges, and then prepare for move-in. This process is done online on the property website. Our leasing team will guide you through each step, including application requirements, approval status, deposits, lease signing

Appointments are recommended for apartment tours, but walk-ins are welcome during regular office hours. Scheduled tours are prioritized, so we recommend booking an appointment in advance to ensure our leasing team is available to show you available apartment homes and answer questions about pricing, availability, amenities, and the application process.

Applying for an apartment is easy. Visit our floor plans page, choose your preferred apartment home, click “Availability,” and then select “Apply Now” to begin your online application. You can also contact our leasing office for help with availability, pricing, lease terms, and the application process.

Application processing times may vary, but results are typically available within 1 to 3 business days once all required supporting documents have been submitted. Our leasing team will contact you as soon as possible with your application results and any next steps needed to move forward with your new apartment home.

Yes, residents are required to maintain renters insurance with at least $100,000 in personal liability coverage for the full term of the lease. If proof of qualifying renters insurance is not provided, residents may be automatically enrolled in the community’s Damage Waiver Liability Policy. Please visit: https://ppg.confirminsurance.com/ for current renters insurance requirements, policy details, and coverage deadlines.

No. If you transfer from one PEG apartment community to another, a new security deposit is required for the new apartment home. Transfers may also include applicable transfer fees, notice requirements, and approval conditions. If you are a current resident and are interested in transferring to another apartment home or community, please contact the leasing office for details about deposit requirements, transfer fees, eligibility, and next steps.

No, we do not list a specific minimum credit score in the rental criteria. However, a credit report will be processed for each applicant. Based on the household’s overall risk score, the application may be approved, declined, or approved with conditions. If an applicant is declined or approved with conditions, the applicant will receive the required information for the consumer reporting agencies used in the screening process.

If you are unable to self-qualify for an apartment due to credit, income, or full-time student status, the community offers a guarantor-free option for future residents who qualify. Applicants still need to apply online through our website, submit proof of income, a government-issued photo ID, and Visa (indicating they have a legal right to live in the U.S.). Please contact the leasing team for more information about qualification requirements, available alternatives, and next steps in the application proc

The Security deposit is refundable at move-out, less any applicable charges for damages, cleaning, outstanding balances, or other lease-related costs. Deposit terms, refund eligibility, and cancellation policies may vary, so please contact the leasing office for the most current details before applying.

Housing voucher acceptance and requirements vary by property. If you are interested in using a housing voucher, please contact the leasing office for the most current information about potential eligibility.

Corporate lease applicants may be accepted subject to corporate lease qualification guidelines and approval. To qualify for a corporate lease, the company must generally be an operating business for at least 12 months and provide required corporate documentation, including applicable business verification, bank references, and trade references. Corporations must have a senior officer sign the corporate lease and addenda, and the property may request documentation such as Articles of Incorporation to verify

Corporate applicants interested in using apartment homes as guest suites may be considered, subject to availability, property-specific requirements, and management approval. Because corporate leasing options, approved uses, lease terms, and qualification requirements may vary, please contact the leasing office for the most current information about availability and corporate guest suite options.

Yes. We accept reasonable accommodation requests for assistance animals, including emotional support animals, in accordance with applicable fair housing laws through a program called PetScreening (see on property website). Approved assistance animals are not considered pets and may not be subject to standard pet rent, pet deposits, or breed restrictions. Residents may be asked to complete the required accommodation review process and provide supporting documentation when applicable. Please contact the lea

Prospective residents can find a list of applicable fees by reviewing the property flyer and fee disclosure available on our website. Because pricing, deposits, and fees may change, please contact the leasing office to confirm current amounts before applying or signing a lease. Some fees may be required, while others may be optional or situational depending on your apartment home, lease terms, pets, parking, utilities, or other resident selections.

Applicants may provide a U.S. government-issued photo ID, such as a passport or U.S. driver’s license. If an applicant does not have a U.S. government-issued ID, a copy of their visa may be required to verify eligibility for U.S. residency. The community also uses an ID verification service to help authenticate applicant documents, such as driver’s licenses and passports, using artificial intelligence and computer vision technology.

Before moving in, residents may be responsible for several upfront move-in costs. These may include application fee(s), administrative fees if applicable, security deposit, pet deposit and pet fees if applicable, prorated rent, prorated utility or service charges, and any other required move-in fees based on your apartment home, lease term, and applicant qualifications. Move-in costs can vary depending on your selected floor plan, move-in date, current specials, pets, parking, and lease details. Please con

Move-in costs are generally required to be paid before move-in and must be submitted via certified funds unless otherwise approved or required by applicable law. Move-in charges may include your security deposit, pet deposit or pet fees if applicable, prorated rent, and any other required upfront costs. Please contact the leasing office before your move-in date to confirm the total amount due, accepted payment methods, and any available payment options.

Move-in payments and other required leasing charges must be paid using certified funds through the online payment portal, unless otherwise specified by the leasing office. We do not accept cash or personal checks. Please contact the leasing office before making a payment to confirm the total amount due, accepted payment method, and any payment instructions needed before move-in.

Yes. Current residents may be able to add a roommate during the lease term with management approval. Any new roommate must complete the required application and screening process before being added to the lease. Additional qualification requirements may apply, including income verification, credit screening, and approval by the leasing office. Please contact our team to start the roommate approval process and confirm any applicable fees, documentation, or lease update requirements.

If you need to break your lease, residents must provide the required written notice to vacate in accordance with the property’s notice policy and the terms outlined in the lease agreement. Lease break requirements, notice periods, fees, and final charges may vary based on your specific lease terms. Please contact the leasing office before submitting notice so our team can review your lease, explain your options, and confirm any next steps or amounts due.

When your lease is nearing the end, our leasing team will provide information about your renewal options, updated lease terms, current pricing, and any required notice deadlines. Residents may have the option to renew their lease, transfer to another available apartment home, or provide written notice to vacate in accordance with the lease agreement. Renewal options, pricing, and lease terms may vary based on availability and current market rates. Please contact the leasing office before your lease expires

Neighborhood

Kissimmee has many distinct neighborhoods to choose from and has something for everyone. Located in the heart of Central Florida just south of Orlando, Kissimmee combines the excitement of world-famous theme parks with beautiful lakes, a growing dining scene, and a welcoming community that draws residents from across the country. Here are some of the best places to live when you're looking for a Kissimmee, FL apartment for rent:

  • West Kissimmee: Located near the Walt Disney World Resort corridor, West Kissimmee is known for its convenient location, growing dining scene, and quick access to major roadways including I-4 and US-192. Avia Apartments at Reedy Creek is ideally situated here, placing residents close to entertainment, shopping, and major employment centers.
  • Celebration: Originally developed by The Walt Disney Company, Celebration is a master-planned community known for its tree-lined streets, top-rated schools, and charming town center with local shops and restaurants. It draws families and professionals who want a polished, community-oriented lifestyle close to the theme park corridor.
  • Downtown Kissimmee: The historic heart of the city, centered around Kissimmee Lakefront Park and Lake Tohopekaliga with locally owned restaurants, boutiques, and a vibrant arts and events scene. It has a genuine community character shaped by regular farmers markets, art walks, and lakefront festivals throughout the year.
  • Championsgate: A growing community just west of Kissimmee along I-4, known for its golf courses, resort-style amenities, and proximity to major employers along the corridor between Orlando and Lakeland. It draws young professionals and families looking for newer developments with strong community infrastructure.

Kissimmee offers an exceptional Central Florida lifestyle with year-round sunshine, easy access to world-class entertainment, beautiful natural waterways, and a diverse, fast-growing community. Here are some of the things that make Kissimmee living special:

  • Ideal Location: Avia Apartments at Reedy Creek sits near Reedy Creek Boulevard with quick access to US-192 and I-4, putting residents close to Walt Disney World, Universal Orlando, major medical facilities, and the broader Orlando metro. Orlando International Airport is approximately 20 miles away.
  • Outdoor Adventures: Shingle Creek Regional Park, the northernmost headwaters of the Florida Everglades, offers kayaking, nature trails, and wildlife viewing just minutes away. Lake Tohopekaliga is one of Florida's most celebrated bass fishing destinations, and Kissimmee Lakefront Park provides open green space and waterfront recreation close to home.
  • Premium Living: The Loop shopping and dining center, Old Town Kissimmee, and Disney Springs are all within easy reach, offering a wide range of retail, dining, and entertainment options for every weekend. The theme park corridor along US-192 adds even more dining, shopping, and entertainment options just minutes from the community.
  • Local Community: Kissimmee has a warm, diverse community shaped by its Central Florida roots and growing population of families and young professionals. From the annual Taste of Kissimmee and Kowtown Festival to lakefront events and local farmers markets, there is always something bringing residents together throughout the year.

There are many fun activities to do in Kissimmee! Avia Apartments at Reedy Creek's location near US-192 and I-4 puts residents close to world-class entertainment and local favorites throughout Central Florida. Major attractions and activities in the area include:

  • Walt Disney World Resort
  • Disney Springs
  • Universal Orlando Resort
  • SeaWorld Orlando
  • Old Town Kissimmee
  • Kissimmee Lakefront Park
  • Shingle Creek Regional Park
  • The Loop
  • Reunion Resort Golf Course

Avia Apartments at Reedy Creek is close to Kissimmee's top employers. Quick access to US-192 and I-4 puts hospitality, healthcare, education, and retail employers throughout Osceola County all within easy reach, including:

  • Walt Disney World Resort
  • Universal Orlando Resort
  • Osceola Regional Medical Center
  • AdventHealth Kissimmee
  • Osceola County School District
  • Valencia College Osceola Campus
  • City of Kissimmee
  • Osceola County government
  • Amazon (Orlando area fulfillment)
  • Marriott Vacations Worldwide

At Avia Apartments at Reedy Creek, you'll find a variety of amenities that make living in vibrant Kissimmee even better. Modern design and resort-inspired shared spaces create a community built for Florida's year-round outdoor lifestyle:

  • Resort-Style Pool and Lounge Areas: Cool off in the sparkling pool or relax in the poolside lounge areas. With Kissimmee's year-round warm weather, the outdoor amenity spaces at Avia Reedy Creek are enjoyed every season.
  • 24-Hour Fitness Center and Coworking Spaces: Stay active at the fully equipped 24-hour fitness center or get focused work done in the dedicated coworking spaces, whether heading to a nearby employer or working remotely.
  • Package Lockers, High-Speed Internet, and Ample Parking: Secure package lockers, high-speed internet access, and ample on-site parking make everyday living at Avia Reedy Creek convenient and stress-free. On-site maintenance is available 24 hours a day.
  • Modern In-Home Features: Each studio, one, two, and three-bedroom residence includes stainless steel appliances, quartz countertops, in-unit washer and dryer, walk-in closets, and air conditioning. The community is pet-friendly, welcoming both cats and dogs.

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also call or stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours. Depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

Community Information & Amenities

AVIA Reedy Creek offers a 24 Hour Fitness Center, Resort-Style Pool and Lounge Areas, On-Site Laundry Facilities, Package Lockers, and more. Check out our amenity page for a full list: https://www.aviareedycreek.com/amenities

We offer onsite parking. 

Our apartments do include washers and dryers. There is also a convenient onsite laundry facility is available for residents.

Yes, we are a pet friendly community. We use Pet Screening services for pet approval.

$300 Non-Refundable Pet Fee, $25 Monthly Pet Rent (2 Pet Limit) 

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.

Our onsite staff will not accept packages on behalf of residents; However, we are equipped with full-size package lockers, and any oversized packages may be delivered directly to your door. 

Our Fitness Center is open 24/7 with controlled access. 

Admin

We accept walk-ins, but we prioritize prospects with appointments.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Our application timeline can vary, but it usually takes 1-3 business days as long as all the supporting documents have been submitted. Our team will contact you as soon as possible with results and next steps. 

Rent and specials are subject to change daily. Our application fee is $75/per applicant, and our security deposit is $300 (on approved credit), which is determined on your background check. Contact our team for our daily price quote and for more information.*

*subject to change at anytime

Payments are only accepted through our online portal unless otherwise specified. 

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

Utilities

Utilities are not included in your rent amount and will be billed back based on usage.

Our Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying an early termination fee which can be found in your lease agreement.

We do not allow subleasing. However, you are allowed to add a roommate anytime during the lease term. Added roommates must be approved by Management and pass qualification criteria.

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