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FAQs


Maintenance


Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

You are encouraged to submit an online work order through our Resident Portal at any time. During office hours, you can stop by or call the office.

Our maintenance team will take care of work orders on a first come, first served basis. Work orders are generally completed within 24-48 hours. Emergencies will always be a priority.

No. You can leave detailed instructions in the "Access notes" section of your online work order or when you inform our office staff. Examples include: call first, pet is secured in the bathroom is locked, etc.

We do not service after hours lock outs. You can use the smart home app to help troubleshoot the issue with your lock. Our smart locks will warn you by blinking red when running low on battery. Make sure you enter an online work order for our maintenance team when this happens and we will be happy to switch them out for you.

You are allowed to decorate your new home. However, all modifications to the apartment will be charged at time of move out in not restored to the original condition.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.); Access gate not operating correctly.


Community Information & Amenities


AVIA Reedy Creek has a pool, a fitness center and package lockers. Check out our amenity page! www.aviareedycreek.com/amenities.

Yes, there is open parking.

No, the apartments do not have washer/dryer hook ups.

Yes, this is a pet friendly community.

$300 pet fee per pet, $25 per month pet rent per pet.

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.

No, there is not a pet park at this moment.

Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.

The property has a dumpster on the property.

Moving boxes need to be broken down and can be disposed of in the dumpster areas.

Pest control can be scheduled by entering a work order.

The onsite staff will not accept packages on behalf of residents. There is a package locker onsite where all packages will be dropped.

Our amazing Fitness Center is open 9am-6pm Monday through Friday.

Our fitness center has everything you need to stay in shape! Free Weights, Cardio Station, Smith Machine, Multifunctional Machine, Treadmills, and a Resistance Station.

We cannot reserve the pool area.


Admin


No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.

We accept walk ins, but we prioritize prospects who book an appointment.

Our office is open during business hours and we have an open door policy. You can come meet our team at any time.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

No, we do not offer furnished apartments.

Our minimum lease term is 7 months.


UTILITIES


No, utilities are not included in your rent amount.

We are completely electric. A Duke Energy Power account must be active on your Lease Start Date. Every apartment has its own meter, so you will be responsible for your Electric.

Friends Make the Best Neighbors! Ask us more about resident referral program.

No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and the option chosen at lease signing.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying two (2) month's rent as termination fee.


Location


We are located by Disney in Kissimmee, Fl.

Osceola County. Celebration Elementary School, Celebration Middle School, and Celebration High school.

3.4 miles to Celebration Dog Park.

Walmart and many other options less than a mile away.